FREE + FAST SHIPPING | NO TAXES | EASY RETURNS
FREE + FAST SHIPPING | NO TAXES | EASY RETURNS

FAQ

HOW LONG DOES IT TAKE TO SHIP?
All U.S. Domestic orders process within 2-7 business days.
We pack and ship immediately and have your order on the way as quickly as possible, usually between 5-12 business days. Extremely popular designs can cause a 1-3 week delay in printing
International orders may take over 2 weeks and up to 8 depending on which country you live in and customs.
If you do not get an order confirmation email immediately after you order, please email info@lopuzi.com and we can re-send you a fresh copy or figure out what happened. Don't panic. Seriously. We'll stick with you every step of the way until we make things right with you. 
If you would like to cancel your order you must cancel BEFORE we ship your items.

WHERE ARE YOU LOCATED?
We are located in Oregon, Porland (USA) but have dispatch facilities around the world!

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

YOU USE ASIAN SIZES?

Yes. This means our sizes run small. Please consult each item's size chart or order TWO sizes bigger. This means, for example, if you normally wear US/EU size S, you should order L on our website. If you normally wear US/EU size M, you should order XL.

Where is your size chart?

Each item has its own size chart. The size chart is in one of the pictures of the item. 

What if I receive the item, and the size is wrong?

Please contact us. We will do an exchange for you :)

HOW DO YOUR SIZES RUN?
A little small. order at least 1 size bigger than normal. We do not accept returns for orders unless they arrive damaged so please make sure you order the correct size! 
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
It takes 2-5 business days to process your order depending on volume and availability of items and 5-15 business days to ship depending on your origin country. 

HOW ARE YOUR SHIRTS PRINTED?

We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased.  Our primary print style is DTG. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.  This allows high quality and colorful designs.

HOW DO I TRACK MY ORDER?
When your order is shipped you should receive a second email with your tracking number. CLICK HERE to track your order.

CAN I CANCEL MY ORDER?
You can cancel your order within 24 hours of the purchase date. We do not accept cancels after that because the order has typically been processed by then.

CAN I RETURN MY ORDER?
Yes, you can! Please review our return policy here.

HOW DO I CONTACT YOU ?
Send us a message here or email info@lopuzi.com